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Healthcare Customer Service Representative
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Competencies
Demonstrated experience with Salesforce.
Demonstrated experience with Zendesk.
Demonstrated experience with ServiceNow.
Demonstrated experience with SAP.
Demonstrated experience with Citrix.
Education
Languages
Summary
Healthcare Customer Service Representative open to new opportunities
Experience
Healthcare Customer Service Representative
Assisted patients with medical transfer requests, appointment scheduling, and physician referrals while providing clear and accurate guidance.. Supported patients with registration for free and paid hospital events, ensuring accurate enrollment and scheduling information.. Documented customer interactions, updated patient records, and followed up on cases and referrals using Salesforce and Citrix.
English Teacher
Managed student records and academic data using Excel and Microsoft Office for administrative processes.. Planned instruction, administered assessments, and maintained documentation under institutional guidelines.
Banking Customer Service Representative
Assisted banking customers with debit cards, mobile-payment activation, customer registration, and account-related information requests.. Resolved service requests, recorded customer complaints, processed card/check delivery requests, and escalated cases to specialized departments when needed.. Managed customer interactions and case documentation across Salesforce, Zendesk, ServiceNow, SAP, Teams, Outlook, Excel, and CRM/ticketing systems.
Sales & Customer Service Representative
Guided customers through product selection and purchasing, captured product codes, and assisted with payment completion.. Verified customer and order information, addressed purchase questions, and arranged home delivery using Salesforce and CRM/ticketing tools.