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Fernando
Customer Service & Sales Specialist with 15+ years in Call Center Industry
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Competencies
Provided outstanding customer support, assisting clients with technical and service-related inquiries.
Utilized effective sales strategies to promote and sell various products and services, including insurance, digital devices, and travel packages.
Participated in identifying and qualifying potential clients for insurance, gaming, and product sales.
Managed customer accounts, reviewed final reports, and ensured client satisfaction across different roles.
Expressed interest and experience in coordinating deliveries and pickups, emphasizing process efficiency and customer service.
Education
Languages
Summary
Experienced customer service professional passionate about logistics, process efficiency, and providing exceptional client support. Skilled in coordinating dispatch tasks, with a strong value system including responsibility, excellence, and honesty.
Key Achievements
- Developed and applied customer engagement skills across multiple roles in diverse sectors.
- Consistently involved in selling technology, insurance, travel, and digital products to U.S., European, and local clients.
- Led a team at Digital Forensics Corporation, reviewing final reports and selling insurance services for victims of identity theft and sextortion.
Experience
Customer Service Representative with focus in SALES
Developed essential customer service skills, learning how to effectively communicate and meet client needs., Responsible for selling Motorola cell phones, headsets, and phone plans to American customers., Sold software programs to connect cell phones to their computer.
Customer Service Representative
Helped clients get their electronic devices connected to the internet., Sold digital devices.
LEAD Generation Agent
Worked for an outsourcing company targeting various U.S. markets, offering a wide range of products and services., Involved in selling roadside assistance plans, Medicare insurance for seniors, and life insurance policies.
Sales Agent
Sold cruise trips around the world, primarily to European and American clients.
Account Manager
Sold insurance services for people victims of identity theft and sextortion., In charge of a team responsible for reviewing the final report to the client.
Account Manager
Sold special packages to potential players to fund their accounts for Casino and Sports betting., Convincing clients to play more money and assist them with personal information on their accounts.