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Felix
Customer Service Specialist with 5+ years of bilingual communication expertise
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Competencies
Extensive experience in providing customer support, problem-solving, and communication in bilingual environments.
Proficient in handling customer inquiries and support tasks in English and Spanish.
Experience using Customer Relationship Management software for managing customer interactions.
Skilled in resolving customer complaints and issues related to sales, billing, and technical support.
Collaborated effectively with team members to deliver seamless customer service.
Education
Languages
Summary
Experienced customer support specialist who effectively manages client inquiries and resolves issues in bilingual settings across retail, banking, healthcare, and telecommunications industries.
Key Achievements
- Managed customer support operations at multiple organizations, ensuring process consistency.
- Provided bilingual customer support in English and Spanish across various industries.
- Handled account management and resolution of customer issues through different communication channels.
Experience
Customer Service Representative
Atención al cliente en inglés y español, soporte en ventas, resolución de reclamos
Customer Support Specialist
Gestión de cuentas, resolución de dudas de clientes, soporte en procesos financieros
Client Care Agent
Soporte a pacientes y familiares, asistencia personalizada en procesos de atención médica
Customer Experience Associate
Atención a clientes en servicios de telecomunicaciones, resolución de problemas técnicos, soporte de facturación