This is my profileContact via CazVidFelix
Telemarketing and Customer Service Professional with 10+ years in Sales and Client Relations
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Competencies
Proven ability to supervise, train, and evaluate team members to achieve sales and service goals.
Exceptional communication skills to build rapport, understand client needs, and foster positive relationships.
Extensive experience in sales, client engagement, and ensuring customer satisfaction across various roles.
Solid understanding of healthcare insurance and retail products to effectively address customer inquiries.
Education
Languages
Summary
Felix offers over a decade of expertise in sales, telemarketing, and team supervision. Skilled in client engagement, communication, and training, with a strong foundation in product knowledge and customer satisfaction.
Key Achievements
- Successfully maintained high customer satisfaction levels while handling healthcare insurance inquiries at Everise.
- Led and trained team members to improve sales performance and customer service quality at Staples and Restaurant Depot.
- Built rapport and communication skills to enhance client engagement and retention in telemarketing roles.
Experience
TELEMARKETING AGENT
Quoting, selling, servicing, and renewing their Humana Healthcare Insurance., Maintaining a good communication skill and building rapport to better assist members.
TELEMARKETING AGENT
Convincing potential customers to make purchases.
SUPERVISOR
Supervises, trains and evaluates cashiers, loaders, and checkers., Ensures friendly, efficient and professional customer service., Ensures compliance with established sales and security policies and procedures., Investigates and resolves customer complaints in a timely and professional manner.
SALES ASSOCIATE/TEAM LEAD
Maximizing sales and ensuring complete customer satisfaction., Assessing and evaluating direct reports, and providing guidance, training and coaching.