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Felipe
Remote Tech Support Agent
Video resume
remote tech support agent
Guadalajara,Jalisco, MexiconI have own equipment (laptop win 11, headsead and internet connection)n+3 years of experience in customer services (englis/spanish) and service desk Representative (IT) for diffent us companies.n
Contact
Guadalajara, Jalisco, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support to clients in both English and Spanish, ensuring customer satisfaction and issue resolution.
IT SupportIntermediate
Worked as a service desk representative, resolving technical issues for US companies.
Technical TroubleshootingIntermediate
Applied technical knowledge and quick learning to assist remote users with IT problems.
Communication SkillsExpert
Utilized bilingual skills to effectively communicate complex technical information to diverse clients.
Summary
Experienced customer service and IT specialist with over 3 years supporting US clients via remote roles.
Key Achievements
- Gained over 3 years of experience in customer service and IT support for US-based companies.
- Developed bilingual communication skills in English and Spanish to serve diverse client needs.
- Successfully adapted to different roles in customer service and service desk environments, demonstrating role flexibility.
Skills
Customer ServiceIT SupportTechnical TroubleshootingCommunication Skills
Published on CazVid - Jul 3, 2025