Felipe - Customer Service Professional with 5+ years in Client Support and Operations

Bogotá, Bogota D.C., Colombiaen

Handled over 50 customer inquiries daily, achieving high satisfaction and prompt resolutions.

Successfully cross-sold premium memberships and upsold services, boosting revenue.

Published on CazVid

Summary

Dedicated customer service professional with over 5 years of experience in client support, process improvement, and multi-channel communication. Skilled in CRM systems, conflict resolution, and appointment management, committed to delivering exceptional service and operational efficiency.

Key Achievements

Improved appointment scheduling accuracy and efficiency through process enhancements.
Developed strong multi-channel communication skills across phone, email, and live chat platforms.
Managed high-volume workloads under pressure while maintaining excellent service quality.

Skills

Customer SupportExpert

Extensive experience in handling diverse customer inquiries across multiple channels, ensuring high satisfaction.

CommunicationAdvanced

Strong verbal and written skills in English and Spanish, facilitating effective customer interactions.

Process OptimizationIntermediate

Implemented improvements in scheduling and workflow to increase operational efficiency.

CRM & Data EntryAdvanced

Proficient in Salesforce, HubSpot, and data management tools for maintaining accurate customer records.

Time Management

Experience

Customer Service Representative

Sutherland Global Services

Handled 50+ daily customer inquiries via phone, email, and live chat for Shutterstock, ensuring timely resolution and high satisfaction rates.. Cross-sold premium memberships and upsold services, contributing to a 15% increase in membership renewals.. Trained new hires on CRM systems, product knowledge, and best practices for customer engagement.. Documented recurring issues and provided feedback to improve service workflows.

Customer Care Representative

Sitel Group and Sutherland

Handled customer inquiries via calls, emails, and chats.. Developed strong communication, problem-solving, and multitasking skills.. Managed high-volume workloads under pressure while ensuring customer satisfaction.

Appointment Setter and Executive Assistant

Webspak Media

Managed appointment scheduling through calls, emails, and chats.. Improved time management and booking accuracy.. Adapted to shifting priorities to maintain operational efficiency.. Built knowledge base automation with AI.