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Virtual Assistant - Client Support
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Competencies
Demonstrated experience with Email Customer Support.
Demonstrated experience with Written Communication.
Demonstrated experience with Customer Inquiry Resolution.
Demonstrated experience with Problem-Solving.
Demonstrated experience with Attention to Detail.
Education
Summary
Virtual Assistant - Client Support open to new opportunities
Experience
Virtual Assistant — Client Support
Respond to client emails with clear, professional information and follow-up on outstanding requests.. Coordinate appointments, maintain client records in Clio, and organize documents with attention to detail.. Explain document requirements and next steps, referring legal questions to the attorney.. Handle sensitive client information accurately and confidentially while supporting day-to-day office needs.
Email Customer Support Representative
Supported insured customers, insurance adjusters, and rental branches through email using Zendesk, providing clear, professional responses about reservations, accounts, and rental concerns.. Researched customer records and account notes to troubleshoot reservation issues and provide clear, accurate explanations of available solutions and next steps.. Explained rental charges and insurance coverage limits, researched billing discrepancies, and coordinated with branches and insurance partners to address customer concerns.. Documented interactions in Zendesk, updated reservations in ARMS, and escalated complex issues while following established procedures.. Managed email inquiries and navigated multiple systems while maintaining accurate records, organized follow-up, and careful attention to detail.
Customer Support Specialist — Chat, Email and Phone
Responded to high-volume email, chat, and phone inquiries with accurate information about customer accounts, products, orders, and shipping.. Researched concerns using CRM records and company resources, followed detailed workflows, and collaborated with other teams to resolve complex issues.. Assisted with billing questions, order modifications, shipment tracking, returns, and refunds, communicating solutions clearly and thoughtfully.. Updated customer profiles, documented conversations, and tracked outstanding issues while balancing response speed, quality, and attention to detail.
Customer Service & Pharmacy Support Specialist
Answered patient and member questions about medication coverage, pharmacy benefits, refill status, and order activity after researching account details.. Updated patient demographics, medication information, refill requests, mailing addresses, and shipping details across pharmacy systems.. Reviewed records for completeness and accuracy, corrected missing information, and routed specialized concerns to pharmacists, nurses, or dietitians.. Documented interactions and protected patient information in accordance with HIPAA, quality, and accuracy requirements.
Replacement Rental Representative
Assisted customers, insurance adjusters, repair shops, and branch staff with reservations, coverage, rental status, and billing inquiries.. Listened to concerns, researched claims and rental records, and coordinated solutions with insurance partners and rental branches.. Created and updated reservations in ARMS, maintained accurate account notes, and responded to direct-billing requests.. Followed up on outstanding issues, escalated complex matters, and kept customers informed of next steps.
Customer Support Specialist - Phone, Chat and Email
Supported customers by phone, live chat, and email with product selection, online orders, order changes, and delivery concerns.. Researched order details, tracked shipments, and explained appropriate solutions in clear, easy-to-understand language.. Used CRM software to document interactions, update customer profiles, and track issues through resolution.. Managed multiple inquiries while maintaining organized records and providing courteous, timely responses.