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Policy & Contracts Administrator with over 14 years in Telecommunications and Healthcare
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Competencies
Expertise in developing, reviewing, and implementing policies and SOPs to ensure regulatory compliance.
Skilled in managing end-to-end contract processes, change requests, and SLA adherence across diverse projects.
Proficient in developing project schedules, coordinating teams, and managing project documentation.
Extensive experience in executive support, invoicing, client communication, and documentation management.
Strong proficiency in Google Workspace, Microsoft Office, CRM platforms, and collaboration tools.
Education
Languages
Summary
Dedicated professional with over 14 years of expertise in policy management, contract administration, project coordination, and digital tools. Proven ability to streamline processes, ensure compliance, and support cross-functional teams effectively.
Key Achievements
- Streamlined policy development and compliance tracking at Oraclemed Health, enhancing regulatory adherence in a digital environment.
- Led end-to-end change request processes at Vodacom, improving SLA adherence and regional performance reporting.
- Coordinated multiple cross-functional projects at Samsung Export, ensuring timely delivery and stakeholder communication.
- Supported key account operations at Samplex, delivering accurate quotations, tenders, and client presentations.
Experience
Policy Administrator
Coordinate the development, review, and implementation of company policies, SOPs, and internal procedures in a digitally managed environment. Track and manage regulatory compliance across departments, ensuring audit readiness. Maintain centralised cloud-based document repositories with strict version control. Prepare reports, briefings, and compliance documentation for senior management. Organise virtual meetings, conferences, travel, and accommodation. Supervise administrative staff and manage office budgets and invoicing with minimal supervision
International Commercial & Contracts Administrator
Managed end-to-end Change Request (CR) processes from customer request through implementation and billing. Maintained SLA, TAT, revenue tracking, and regional performance reports using Excel and CRM systems. Ensured accuracy and compliance of service orders, contracts, and billing documentation. Captured and updated opportunities and service orders in Siebel CRM. Coordinated remotely with PMO, Project Accounting, regional teams, and external stakeholders. Streamlined commercial processes, improving turnaround times and operational efficiency. Created centralised repositories and reporting tools to support distributed teams
Project Coordinator
Developed and maintained detailed multi-phase project schedules. Coordinated cross-functional teams including marketing, operations, engineering, and contractors. Managed project documentation, reporting, billing schedules, and stakeholder communications. Monitored project progress, risks, and deliverables to ensure on-time completion
Project Administrator / Account Executive
Supported Key Account Manager and Managing Director in export and trade operations. Prepared quotations, tenders, inspection reports, and client presentations. Coordinated travel, dispatch, invoicing, claims, and client communications. Assisted with brand promotions, marketing analysis, and reporting
Commercial Administrator
Produced quotations, tenders, proposals, and inspection documentation. Managed client enquiries, invoicing, supplier payments, and negotiations. Coordinated stock orders, dispatch, and delivery schedules. Translated business correspondence from English to Portuguese
Secretary / Personal Assistant (Executive Level)
Provided executive-level diary, travel, and meeting support. Managed invoicing, payroll inputs, VAT returns, audits, and banking administration. Recruited staff, coordinated interviews, and maintained HR records. Managed debtors, creditors, petty cash, and operational reporting