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Customer Service Representative
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Competencies
Demonstrated experience with Zoho CRM.
Demonstrated experience with Google Workspace.
Demonstrated experience with Google Sheets.
Demonstrated experience with Google Docs.
Demonstrated experience with Google Calendar.
Education
Languages
Summary
Professional profile
Experience
Customer Service Representative
Communicated with prospective and existing customers through phone, WhatsApp, and other digital channels.. Responded to customer inquiries, provided accurate information, and followed up on requests in a timely manner.. Managed a high volume of customer conversations while maintaining a professional and helpful tone.. Qualified prospects, identified their needs, and scheduled appointments with the appropriate team.. Maintained customer information and interaction records using CRM tools.. Followed up with prospects and customers to ensure appointments and requests were properly handled.. Escalated questions or issues requiring additional assistance to the appropriate team members.
Customer Service Representative
Handled customer and prospect communications by phone and digital channels.. Responded to inquiries and gathered relevant information to understand customer needs.. Scheduled and confirmed appointments while maintaining accurate records.. Followed up with customers and prospects to provide updates and ensure timely communication.. Used effective listening and communication skills to handle questions and maintain positive interactions.. Managed multiple conversations and tasks while meeting daily priorities.