This is my profileContact via CazVidJosé
IT Service Desk Specialist with 3+ years in IT support and customer service
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Competencies
Applied technical troubleshooting skills to resolve client issues and improve support efficiency.
Utilized CRM tools like HubSpot to manage customer interactions and improve engagement.
Handled a high volume of client inquiries across multiple roles, ensuring timely resolution and satisfaction.
Supported market research and data evaluation tasks to identify new business opportunities and improve models.
Provided tailored English tutoring focused on vocabulary, reading comprehension, and homework support for young learners.
Education
Languages
Summary
Dedicated professional with extensive experience in IT support, customer relationship management, and business development. Proven track record of resolving technical issues, generating leads, and supporting project execution across diverse roles.
Key Achievements
- Handled 50+ client inquiries daily at HCL, achieving a 95% first-call resolution rate.
- Reduced ticket resolution time by 20% through effective troubleshooting at USAA.
- Generated over 30 qualified leads monthly at Cience, exceeding targets by 10%.
Experience
IT Service Desk Representative
Handled 50+ client inquiries daily, achieving a 95% first-call resolution rate., Troubleshot technical issues, reducing ticket resolution time by 20%., Collaborated across IT teams to streamline support and improve service delivery.
Customer Service Representative
Managed high-volume customer interactions with a 98% satisfaction rating., Processed orders, resolved issues, and improved client retention.
Project & Business Development Associate
Supported project execution and increased client engagement by 15%., Conducted market research to identify new business opportunities.
Sales Development Representative
Generated 30+ qualified leads monthly, exceeding targets by 10%., Leveraged HubSpot CRM to manage relationships and improve conversions.
AI Data Trainer
Evaluation and labeling of textual and image data to improve natural language and AI models., Analysis of content quality and relevance according to predefined criteria.
English Tutor
Provided one-on-one English tutoring to children ages 8-15., Focus on vocabulary, reading comprehension and homework support., Adapted lessons to each student ́s learning style and pace.