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Self Travel Agent
Contact
Competencies
Experiencia demostrada en SevenSuite.
Experiencia demostrada en Base7Booking.
Experiencia demostrada en SIHOT.
Experiencia demostrada en Cloudbeds.
Experiencia demostrada en Tourplan.
Education
Summary
Perfil profesional
Experience
Self Travel Agent
Independently promoted and sold Costa Rica as a travel destination, creating tailor-made itineraries for couples and international travelers from around the world.. Designed and sold tailor-made travel itineraries throughout Costa Rica for international travelers.. Advised clients on destinations, hotels, tours, activities, transportation, and travel experiences.. Prepared customized quotations and travel proposals based on clients’ needs, preferences, and budgets.. Managed reservations for hotels, tours, transfers, transportation, and other tourism services.. Coordinated with hotels, tour operators, guides, transportation companies, and local suppliers.. Managed changes, special requests, cancellations, and last-minute arrangements throughout the travel process.. Coordinated the logistics of complete itineraries and resolved operational issues to ensure a smooth travel experience.. Developed client and supplier relationships while identifying opportunities for additional services and sales.. Negociate rates, promotions, payments with supplier.. Create unforgettable memories to my clients.. Update all info and all social media as whatapps bussines, wed, emails, facebook, instagram.
Reservations, sales & Operations
Respond to and manage all customer reservation requests efficiently and accurately.. Provide advice on tours, rates, services and promotions available.. Confirm reservations by phone, email or online reservation system.. Follow up with bookers to confirm booking details and ensure they meet excursión requirements.. Provide detailed information on cancellation policies, payment policies and other aspects relevant to reservations.. Resolve any problem or doubt that may arise during the reservation process.. Maintain an updated record of reservations, cancellations and modifications in the reservation system.. Setting the operation for the upcoming dates, payments, reports, locals guides confirmations.. Be on the top of the daily operations.
Director Yoga Retreat Operations
Implementing solutions based on client requirements.. Daily cleaning reports + Daily Menu setting with the Chef ( Lunch + Dinner) Daily drinks setting with the Barman.. Vendors + Payments + Comissions Report + Planilla Hours Crew Report +Monthly Expenses Report + Monthly Sales Report.. Staff ( Cleaning Crew + Server + Maintainece + Security + Chef + Barmand).. Reservations + Itinerarys ( Shuttle + Excursions + Flights + Tracking Payment).
Guest Service Agent
Greet guests warmly and professionally, ensuring a welcoming and friendly atmosphere.. Manage guest check-ins and check-outs efficiently, handling reservations and room assignments with accuracy.. Coordinate with housekeeping and maintenance departments to ensure rooms are ready and address any guest concerns promptly.. Respond to guest inquiries, providing information about the hotel, local attractions, and events.. Address and resolve guest complaints, ensuring a high level of guest satisfaction.. Maintain the front desk area, ensuring it is clean, organized, and stocked with necessary supplies.. Assist with administrative tasks, including handling phone calls, emails, and preparing reports as needed.. Uphold the hotel's standards of excellence and follow established procedures and policies.
Reservations
Respond to and manage all customer reservation requests efficiently and accurately.. Provide advice on room types, rates, services and promotions available at the hotel.. Confirm reservations by phone, email or online reservation system.. Follow up with guests to confirm booking details and ensure they meet hotel requirements.. Cancelations + Modifications + Hold + Block + Travel Agencies + Update Inventory + Tracking Payment.