Ethan - Software Engineer with 5 years of full-stack development experience

Utilized JavaScript for front-end development using frameworks like React and Angular.

Applied Python for backend services and automation scripts in various projects.

Designed and optimized relational databases, writing complex queries for data retrieval.

Managed version control for multiple projects, facilitating collaboration and code integrity.

Sell Medicare plans, Be knowledgeable of the Medicare plans and services provided by insurance carriers by creating accurate quote and enrolment activities, Record all required paperwork from client’s interactions to ensure compliance

Provided professional customer services and tech support to clients, Go over policies and warranties, Answered customer inquiries via phone, email, and in-person., Direct customers to online resources., Update customer records in the system, including notes about interactions., Pitch ideas for improving customer care., Create and maintain reports about customer interactions.

Take inbound calls and make outbound follow up calls, Make outbound calls to servicing companies and update billing information process claims., Kept records of customer complaints, Handled emails, inbound calls, and outbound calls, Booked appointments, Managed customer accounts, Wrote call center scripts, Assisted with technical support duties