Luis - Software Engineer with 5 years of full-stack development experience

Applied in both frontend and backend development, including frameworks like React and Node.js.

Designed and optimized database schemas and queries for scalable applications.

Participated in sprint planning, daily stand-ups, and retrospectives to drive iterative development.

Experienced with Git for code management and collaboration across development teams.

Built and maintained RESTful APIs for web and mobile applications ensuring scalability and security.

Cutlery assembly and decoration of restaurant tables before the shift opening., Collection of cutlery and service tools before the shift ends., Coordination with the bar and kitchen teams to prevent possible product deficiencies, food, and beverage menu management., Performed opening and closing procedures and parallel work tasks in accordance with the rotation assignment of the station and the established checklist., Assembly of wedding and banquet events decoration

Proficient in providing interpretation services to facilitate communication between health care, legal, finance and emergency 911 line providers and non-English speaker patients., Strong knowledge of medical, finance, emergencies and legal terminology, procedures and cultural sensitivities in a health care and legal setting., Skilled interpreting accurately and maintaining confidentiality and professionalism., Ability to convey information accurately and effectively ensuring understanding between parties., Performed Over the phone interpretation (OPI) service as a bilingual interpreter ensuring compliance with the HIPAA standards for safeguarding patient information and privacy.

Line preparation of fresh homemade sauces., Preparation of handmade tortillas from raw tortilla dough., Meat salting process for grilling., Organized the line ingredients and kitchen equipment for daily service., Grilled Loin beef, chorizo, pork chops, bone marrow and Outside skirt., Plated diverse traditional Mexican dishes like Quesadillas, Bone marrow tacos, “Taquiquesos”, “volcanes”, and grilled beef tacos., Managed all customer interactions during business hours., Performed cashier and home delivery functions after finishing the daily ingredients preparation., Prospecting of ingredient suppliers to ensure the best product quality at the best market price available., Staff training / development., Employee recruiting., Staff management and supervision., Managed daily opening and closing procedures.

Line preparation of fresh homemade sauces., Preparation of handmade tortillas from raw tortilla dough., Meat salting process for grilling., Organized the line ingredients and kitchen equipment for daily service., Grilled Loin beef, chorizo, pork chops, bone marrow and Outside skirt., Plated diverse traditional Mexican dishes like Quesadillas, Bone marrow tacos, “Taquiquesos”, “volcanes”, and grilled beef tacos., Managed all customer interactions during business hours.

Managed customer sales information and provided price estimates according to the market., Managed communication with foreign and national customers by phone and email., Made a weekly sales report using Microsoft office tools., Communicated with several intern departments such as: Warehouse, production and managers to ensure The orders were processed and delivered successfully., Shipping and Tracking of the orders abroad and in national territory.

Tracked and Located customer's packages using various shipping providers websites such as: Fedex, UPS, Mondial, Relay, Colissimo etc., Memorized all company Products and services to be able to answer all customer questions quickly and efficiently., Problem - solving and troubleshooting skills., Assisted around 100 costumer tickets every day with tracking, measuring, ordering and products return issues., Moderated member ́s behavior making sure to carefully apply the company Member ́s Protection policies and hearing both members' side of the story., Dealt with customers from US, Canada, and from some countries from the Eu such like France, Belgium, UK, Luxembourg, Germany, Netherlands, Italy, etc.

Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction., Memorized all company Products and services to be able to answer all customer questions quickly and efficiently and make relevant upsells., Received source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software., Conversational in English (Able to meet all customer service requirements with both English and Spanish speakers)., Able to set up laptop, headphones, microphone, Skype, and other chat client services to converse with customers.

Food and beverage making and handling., Cutlery assembly and decoration of restaurant tables before the shift opening., Collection of cutlery and service tools before the shift ends., Coordination with the bar and kitchen teams in order to prevent possible product deficiencies, Food and beverage menu management., Occasional support according to operation needs in the areas of “Room service and Banquet Catering.”

Cutlery assembly and decoration of restaurant tables before the shift opening., Collection of cutlery and service tools before the shift ends., Customer service to both national and foreign people., Coordination with the bar and kitchen teams in order to prevent possible product deficiencies, food and beverage menu management., Performed opening and closing procedures and parallel work tasks in accordance with the rotation assignment of the station and the established checklist.

Food and beverage making and handling., Coordination with the bar and kitchen teams in order to prevent possible product deficiencies, food and beverage menu management., Collection of cutlery and service tools before the shift ends., Cutlery assembly and decoration of restaurant tables before the shift opening.

Took orders for drinks, communicated with the Bartender, helped in the preparation of drinks and presented drinks to customers., Performed cashier functions by closing checks and preparing the paperwork at the end of the shift., Performed opening and closing procedures and parallel work tasks in accordance with the rotation assignment of the station and the established checklist., Provided friendly, fast and helpful customer service, through constant practice and dedication.

Performed opening and closing procedures and parallel work tasks in accordance with the rotation assignment of the station and the established checklist., Took orders for drinks, communicated with the Bartender, helped in the preparation of drinks and presented drinks to customers., Provided friendly, fast and helpful customer service, through constant practice and dedication., Performed cashier functions by closing checks and preparing the paperwork at the end of the shift.