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Juan
Customer Service & Collections Specialist with 5+ years in Healthcare & Finance
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Competencies
Deployed in healthcare and retail settings, focusing on client satisfaction and accurate communication.
Involved in collections processes, advising clients on credit reports, and managing overdue accounts.
Provided bilingual support in English and Spanish for diverse clients across the US.
Handled large cash transactions and stock organization in a retail environment at Surtimax.
Utilized troubleshooting skills in customer service roles and for system management.
Education
Languages
Summary
Dedicated professional with over 5 years supporting healthcare and financial clients. Skilled in bilingual communication, credit management, and customer satisfaction across diverse industries. Proven ability to manage multiple tasks efficiently and resolve challenges effectively.
Key Achievements
- Provided bilingual customer support on medical inquiries for Optum across all 50 states, ensuring accurate and empathetic assistance.
- Managed credit collections at Concentrix, handling overdue accounts and advising customers on credit report issues with bilingual support in 45 states.
- Handled cash operations and stock management at Surtimax, demonstrating reliability in cash handling and store upkeep.
Experience
Customer service rep.
Customer service trough inbound calls, Account and system management, Medical inquiries, Bilingual coverage in the 51 states of the United States of America.
Collections Agent
Collections of Total due, now due, past due and other collections in credit lines, Advice on credit reports and customer service, Bilingual Coverage in 45 states, Credit card management and to be able to answer any billing information.
Cashier
Handling large amounts of money, Loading and unloading, Stocking and cleaning work area.