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Esteban
Sales & Customer Service Representative
Contact
Competencies
Experiencia demostrada en Technical Support.
Experiencia demostrada en Troubleshooting & Issue Resolution.
Experiencia demostrada en Customer Service.
Experiencia demostrada en Customer Retention.
Experiencia demostrada en Conflict Resolution.
Education
Languages
Summary
Sales & Customer Service Representative buscando nuevas oportunidades
Experience
Sales & Customer Service Representative
Drove inbound and outbound sales in English and Spanish, applying consultative selling, cross-selling, and objection-handling techniques to convert prospects and consistently exceed monthly revenue targets and quota attainment goals.. Handled billing inquiries, payment adjustments, and account management with full data accuracy while delivering technical support to resolve customer issues efficiently in real time.. Balanced individual sales performance with a superior customer experience in a fast-paced BPO environment.
Customer Service Representative – Credit Union Account
Managed 50+ daily inbound interactions in English for a U.S. Credit Union account, resolving member inquiries on loans, payments, and account management with strict data accuracy and financial compliance standards.. Upheld strict regulatory compliance and QA standards across all interactions.. De-escalated complex member complaints in real time using active listening and solution-focused communication, ensuring customer retention and first-interaction resolution.
Sales Representative – Organic Products
Generated B2C sales revenue with international English-speaking tourists, applying upselling, cross-selling, and closing techniques in a multicultural, high-traffic direct sales environment.. Managed cash register operations and daily transaction reconciliation.