This is my profileContact via CazVidEsteban
Data Analyst with 5 years of experience in financial services
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Competencies
Applied statistical methods to interpret complex datasets, supporting strategic decision-making.
Designed and optimized queries for extracting and managing data in relational databases.
Created advanced spreadsheets and macros to automate reports and streamline workflows.
Utilized Tableau and Power BI for developing interactive dashboards and visual analytics.
Education
Summary
A detail-oriented data analyst with over 5 years of experience in financial services, skilled in data interpretation, visualization, and process optimization. Adept at transforming raw data into actionable insights, supporting data-driven decision-making.
Key Achievements
- Developed comprehensive dashboards reducing reporting time by 30%.
- Led a data cleansing initiative improving data accuracy by 20%.
- Collaborated with cross-functional teams to implement new analytics processes.
Experience
Customer service agent
Response to customer's inquiries, Provide proper information about purchased product, Identify the customer's issue and redirect the call if necessary
Sales associate and customer service representative
Gather customers inquiries and solve any type of questions related to room rates or to the hotel, Provide proper information about room rates, quotes and detailed information about the hotel rooms, Give the information related to the company plans for stays with discount and related to long-term stays, Provide information related to customers' bills, rates increase and quotes, Offering services that can be helpful according to customers' needs
Cross sales and customer care associate
Problem solving, Effective communication skills, Empathy and patience, Provide information related to customers' bills, rates increase and quotes, Offering services that can be helpful according to customers' needs
Client Service Coordinator
Effective communication and interpersonal skills, Problem solving, Customer service approach, Knowledge in relevant tools and software, Verbal and written communication skills, Provide information related to customers bill, rates increase and quotes, Check bill status, changes, promotions and discounts, Offer services that can be helpful according to customers needs