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Quality Control Specialist with bilingual expertise in process improvement
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Competencies
Applied quality assurance processes to review sales calls and process adherence in multilingual environments.
Utilized fluency in English, Spanish, and Portuguese to support client services, translation, and cross-cultural interactions.
Produced and managed digital marketing content for social media platforms across various organizational projects.
Led teams, supervised project workflows, and coordinated activities in store management and organizational roles.
Provided client support via calls, emails, and live interactions, ensuring customer satisfaction across different sectors.
Education
Languages
Summary
Experienced in multilingual process review, team leadership, and digital marketing with a strong background in bilingual communication and client management.
Key Achievements
- Reviewed and edited sales and call processes in English and Spanish for Latin American and US agents at KAMPAIGN KINGS.
- Managed diverse roles including executive assistance, store management, and digital marketing, demonstrating versatility.
- Facilitated communication and document translation services for healthcare recruitment clients across the USA.
Experience
Quality control process
Submit calls and/or sales to review and edit processes in English and Spanish for all agents in Latin America and the US, checking that everything complies with company statutes, metrics, and product knowledge., The processes and/or filters are carried out by QA, in this case, myself.
Nanny
Mainly, caring for, protecting, helping, and teaching an American child., Caring for them during the day, taking them for walks, helping them study, feeding them., Looking after their belongings, toys, letters, clothes, and hygiene., Teaching them a little of our Spanish language and reinforcing...
Production, Marketing Production
Secretary role in the administrative part, realization of the vision and mission of the institution through the strategies and projects proposed in the same; support in all necessary equipment., Produce, create digital marketing projects for social media management, in areas such as training...
Executive Assistant/ Store Manager / General Manager
Management and follow up of the direction of the company and its projects in general., Store Manager / Team leader and Manager., Management of the team and their roles in each project such as media buyer, product listing, suppliers, etc. Fulfilling the role of Store Manager., Handling 90% of the...
Job Recruiter Specialist
Client service to doctors and clinics for job recruitment around the U.S.A from Home Office, adding information and administration of the information, publishing jobs, calls, texts, and emails, 1 on 1 contact with clients from the phone., Client, Manager Translator. / SPANISH- ENGLISH - PORTUGUESE....