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Deployment Manager with 5+ years of experience in IT and global project coordination
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Competencies
Coordinated schedules and collaborated on resource management at Dell Technologies to ensure project success.
Handled Medicaid, toll processing, and government benefits, managing authorizations and client interactions.
Supervised client accounts and provided support on billing and software systems for diverse market needs.
Proficient with Salesforce CRM, Microsoft Office Suite, Service Edge, CSI-Oracle, Windows XP, and Linux.
Contributed to development of systems and processes to enhance resource tracking and project planning.
Languages
Summary
Results-driven professional with extensive experience in resource coordination, client account management, and technical support across IT and government services sectors. Skilled in process development and multi-platform technical environments, committed to optimizing project outcomes and...
Key Achievements
- Focused on resource planning, scheduling, and development of processes at Dell Technologies, improving project delivery efficiency.
- Managed government benefits processing, including electronic toll and Medicaid services, ensuring compliance and accuracy.
- Supervised client accounts and provided business support at Convergys, supporting various market-specific software solutions.
Experience
Deploying Manager
Coordinated and planned schedules for Global professional services employees to specific client engagement projects., Partnered with other Resource Managers to source and share additional delivery resources., Collaborated in the development of processes and systems to track, identify, task and plan...
Customer Representative
Managed electronic toll collection, Medicaid screening, and prepaid card processing for government benefits., Multitasked authorizations with doctors and nurses via phone call and emails.