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Erick
Customer Service & Support with 5+ years of experience in client communication
Video resume
Customer Service & Support with 5+ years of experience in client communication
Please record a video speaking in English about your experience.
Contact
Choloma, Cortés Department, Honduras
Open to remote
Available on CazVid
Competencies
Microsoft WordIntermedio
Utilized Microsoft Word for documentation and correspondence.
Microsoft ExcelIntermedio
Applied Excel for data management and reporting tasks.
WFM ExperienceIntermedio
Managed workforce management activities as RTA at Itel.
Customer ServiceAvanzado
Provided support through email and chat, resolving client inquiries.
Education
Junior High
Centro Cultural Sampedrano
Bachiller en CCLL
Instituto Manantial de Valores
Languages
Spanish
English
Summary
Experienced in customer support, team leadership, and dispatch coordination seeking remote opportunity
Key Achievements
- Progressed from Customer Service Representative to Team Leader at Zero Variance, demonstrating leadership skills
- Handled multiple dispatch requests effectively, utilizing communication and prioritization strategies
- Coordinates deliveries and pickups efficiently, improving operational workflows
Experience
Accounting Assistant
Servicios Agroveterinarios La Nueva
Subject Matter Expert, Email and Chat Support
Zero Variance
Team Leader
Zero Variance
Customer Service Representative
Startek Honduras
Currently holding the position of RTA
Itel
Skills
Microsoft WordMicrosoft ExcelWFM ExperienceCustomer Service
Published on CazVid - May 17, 2026