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Customer Resolutions Team
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Competencies
Handled escalated support calls, managed unresolved issues, and performed follow-ups to ensure customer satisfaction.
Evaluated and trained large language models on safety, factuality, and coherence in both English and Spanish.
Created detailed reports on resolutions and quality assessments, supporting training and process improvements.
Utilized Excel, Word, and Outlook extensively for report generation, data management, and communication.
Labeled and analyzed data sets to improve natural language understanding and model training.
Education
Languages
Summary
Experienced in managing escalated customer issues, training AI models in multiple languages, and creating detailed reports. Skilled in data annotation, content evaluation, and client communication across diverse sectors like tech, healthcare, and sales.
Key Achievements
- Managed escalated customer issues at FOUNDEVER, ensuring high satisfaction and resolution accuracy.
- Trained multilingual AI models on content safety, accuracy, and coherence, improving model performance.
- Responded to complex inquiries from companies like FDA and FedEx, coordinating resolutions across departments.
Experience
CUSTOMER RESOLUTIONS TEAM
Provide assistance on escalated calls, investigating details about the situation to ensure a high level of satisfaction., Responsible for assign tasks to coworkers with unresolved issues, performing research on previous calls and elaborate daily reports for all resolutions provided., Conduct follow...
LLM AI TRAINER (English and Spanish)
Evaluated AI-generated content for safety, factual accuracy, and clarity in both English and Spanish., Trained AI models on harmful/sensitive content, ensuring alignment with ethical and platform guidelines., Created and refined prompts for generative tasks involving both text and image-based...
PAYROLL ASSISTANT
Respond employees’ inquiries about payments, settlements, bank accounts, vacations, etc., Complete weekly reports of over 3000 employees including paid permits, incapacities, vacations and overtime, discounting hourly and daily permits., Accomplish weekly refund reports for absents or missing hours...
SALES AGENT
Persuade customers to purchase products such as Home Security Systems, Cable, Home Insurance, Phones and Solar Panels, being always top 5 in this last one., Create customized packages based on customer needs, providing detailed product information and answering questions about the product.,...