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Erick
Customer Service & Sales Professional with 9 years of industry experience
Video resume
Sales, tech support and customer service.
I have been working in the call center industry for almost 9 years in different areas like customer service, tech support and sales
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
TeamworkIntermediate
Proven ability to work effectively within team environments in call center settings.
Fast LearningIntermediate
Quickly acquires new skills and follows instructions accurately in dynamic roles.
Problem SolvingIntermediate
Addresses complex customer issues efficiently through logical reasoning.
Customer ServiceIntermediate
Provides support and solutions to a diverse customer base in call center environments.
SalesBeginner
Experience in outbound and inbound sales activities within the call industry.
Education
Industrial Bachelor and Electronics Expert
2006
Computer Operator Technician
2004
Basic English level
2009
Advanced English level
2016
Languages
Spanish
English
Summary
Experienced customer service and sales professional with nearly nine years in the call center industry, skilled in technical support, collections, and client interaction in Guatemala.
Key Achievements
- Accumulated nearly 9 years of experience across customer service, tech support, and sales.
- Worked in multiple roles including sales, customer service, technical support, and collections.
- Demonstrated adaptability across diverse call center functions in Guatemala.
Experience
Sales Agent
Allied Global
SEPTEMBER 2022 - APRIL 2024
Content Moderator
HCL
NOVEMBER 2021 - SEPTEMBER 2022
Sales Agent
Telus International
FEBRUARY 2020 - NOVEMBER 2021
Customer Service Agent
Conduent
JULY 2018 - JANUARY 2020
Skills
TeamworkFast LearningProblem SolvingCustomer ServiceSales
Published on CazVid - Jul 3, 2025