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Erica
Customer Service & Sales Agent with 5+ years of client support experience
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Competencies
Proficient in managing customer relationships to enhance satisfaction and loyalty.
Handled order processing and reservations during support roles to ensure accuracy.
Communicated effectively in both English and Spanish, supporting diverse clients.
Coordinated projects to streamline processes and improve service delivery.
Performed assessments and designed intervention programs for student development.
Education
Languages
Summary
Experienced in handling customer support, sales, and educational interventions with a strong bilingual skill set. Proven ability to manage high-volume inquiries and develop personalized support programs.
Key Achievements
- Supported high volume inbound calls at Teleperformance, ensuring customer satisfaction
- Assisted guests with booking requests, account updates, and accommodations, maintaining compliance
- Designed personalized intervention programs for students to support their academic and emotional growth
Experience
Sales Agent Representative
Delivered customer-focused support for reservations and sales, handling a high volume of inbound calls and inquiries., Assisted guests with booking requests, account updates, and special accommodations while ensuring accuracy and compliance with company policies., Built strong customer...
3° Grade Guide Teacher
Provided comprehensive support to students, fostering their academic, emotional and social growth., Conducted periodic assessments to understand the individual needs of third grade students, identifying strengths and areas of improvement in learning and social and emotional development., Worked...