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Reservations and Guest Service Specialist with 7+ years in luxury hospitality
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Competencies
Provided tailored travel and reservation advice to enhance customer experience and satisfaction.
Handled booking, changes, and cancellations with accuracy across different hospitality platforms.
Maintained professional and effective communication with clients and team members in diverse environments.
Delivered high-end guest services in luxury hotel and cruise settings, ensuring guest satisfaction.
Communicates proficiently in English and Spanish to serve a diverse international clientele.
Education
Languages
Summary
Dedicated professional with extensive experience in luxury hotel and cruise services, specializing in client advising, reservation management, and delivering exceptional guest experiences. Fluent in English and Spanish, with a strong focus on personalized service and effective communication.
Key Achievements
- Advised clients on premium travel options, improving personalized service quality.
- Delivered luxury guest experiences at St. Regis Doha, creating welcoming impressions for international clients.
- Supported team training and managed reservations efficiently across multiple luxury hospitality roles.
Experience
Reservations Agent
Advised clients on premium travel options, tailoring recommendations to preferences and lifestyle., Managed reservations, changes, and cancellations with accuracy and professionalism., Built trust through clear communication, increasing customer satisfaction and retention., Utilized CRM and booking...
Hostess
Delivered refined, luxury-level guest experiences for an international clientele., Created welcoming first impressions aligned with brand elegance and exclusivity., Managed reservations, billing, and guest relations during high-volume service., Resolved guest concerns with discretion, confidence,...
Hostess / Room Service
Provided personalized service to cruise guests from around the world., Engaged guests daily, identifying preferences and enhancing their onboard experience., Demonstrated confidence interacting with guests in luxury, fast-paced environments., Supported team training and upheld premium service...