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Customer Service Specialist with 5+ years in hospitality and finance
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Competencies
Provided personalized customer support, resolving issues and ensuring client satisfaction across multiple roles.
Led team efforts and supported leadership in customer care and sales environments, ensuring smooth operations.
Engaged in promoting travel packages and financial solutions, negotiating terms to meet client needs.
Utilized various digital tools for remote work, providing technical assistance and managing client interactions.
Languages
Summary
Experienced in customer support, sales, and team management within financial and travel sectors. Committed to delivering personalized solutions and fostering client loyalty.
Key Achievements
- Guided customers through account recovery, enhancing loyalty and payment history at One Park Financial.
- Supported reservations and sales for travel club members, promoting tailored vacation packages at Bahia Principe.
- Managed customer support and sales activities for club members and travel referrals at GBS Dominicana.
Experience
Financial Specialist
Account recovery focused on guiding customers with personalized support, offering simple solutions that help them continue as merchants while strengthening loyalty and improving their payment history.
Customer Care Travel Expert
Reservations and sales support for AMR Collection club members, along with promoting travel packages to their referrals.
Customer Travel Experience
Based on each club member’s needs, I handled reservations and offered tailored vacation experiences that matched their interests.