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Enmanuel
Call Center Trainer
Contact
Competencies
Experiencia demostrada en Comprehensive Human Resources Management.
Experiencia demostrada en Talent Management.
Experiencia demostrada en Payroll Management.
Experiencia demostrada en Policy Design and Implementation.
Experiencia demostrada en Benefits Administration.
Education
Languages
Summary
Call Center Trainer buscando nuevas oportunidades
Experience
Human Resources Manager — BPO
Oversee the full scope of Human Resources department operations, promoting employee well-being and engagement.. Ensure payroll accuracy and timely processing, identify opportunities for improvement in organizational processes and structure, and develop, update, and strengthen policies, procedures, and workflows across all HR functions.. Design competency-based performance evaluation programs, strengthen internal processes to protect the company's interests, and manage a wide range of employee relations cases.
Human Resources Coordinator
Managed the company's internal training program, including onboarding and professional development initiatives.. Coordinated external training programs focused on strengthening technical and soft skills across the organization while continuously improving trainer quality and training curricula.. Provided comprehensive operational support to HR management, including transportation logistics, employee wellness activities, and the organization of the Annual Health Week, a week-long event featuring workshops, a health fair, expert presentations, and wellness activities.
Corporate Training Leader
Designed, improved, and maintained all training and onboarding programs and supporting materials.. Led key initiatives including the employee transportation program, corporate English courses, and INFOTEP certification programs, managing the process from needs assessment through full coordination and implementation.
Team Leader
Led a team responsible for persuading, negotiating with, and providing technical support to customers to complete their profiles within the application and gain access to the company's primary product.. Consistently identified opportunities to re-engage former and existing customers, converting them into active customers and directly contributing to business growth.
Services Specialist
Managed a portfolio of customer accounts, handling proactive follow-up, communication, and negotiations to close business and recover revenue.. Developed customized strategies for each interaction, maximizing the potential of every customer contact and consistently achieving positive results.
Onboarding Specialist
Took on the challenge of onboarding customers to a fintech company during its first year of operations, when brand recognition was virtually nonexistent.. Led the onboarding process from the ground up, navigating uncertainty, building credibility from scratch, and delivering excellent customer service that helped establish the foundation for the company's growth.
Customer Service Associate
Provided high-quality customer service as part of a BPO operation, handling a wide range of customer interactions with professionalism and attention to detail.
Business Executive
Responsible for business development and customer service, management support, report preparation, budgets, and proposals for corporate clients and management.. Acquired new customers and managed their service requests.
Lead Rental Sales Agent
Managed daily operations across all offices, including personnel supervision, business and fleet reporting, deposit and safe management, fleet maintenance coordination, sales, and customer satisfaction.