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Customer Service and Technical Support Specialist with diverse experience in client relations and IT skills
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Competencies
Experienced in handling inbound/outbound calls, resolving issues, and maintaining client retention.
Skilled in supporting banking systems, AI validation, and basic web development technologies.
Proven ability to communicate effectively with residents and team members to address needs.
Adept at troubleshooting and resolving complex client and system issues efficiently.
Education
Languages
Summary
Dynamic professional with hands-on experience in customer service, technical support, and web development. Adept at problem-solving, client communication, and maintaining service excellence. Currently pursuing an engineering degree with a strong foundation in IT and customer operations.
Key Achievements
- Maintained high customer satisfaction levels through proactive communication and issue resolution
- Supported residential operations, ensuring quality standards and resident satisfaction
- Gained proficiency in HTML, CSS, JavaScript, and Python to support technical projects
- Contributed to QA testing and AI system validation, enhancing process accuracy
Experience
Housing Crew – Customer Facing Operations
Ensured high-quality standards across residential facilities serving a diverse student population.. Communicated proactively with residents and staff to address service requests and maintain satisfaction.. Demonstrated reliability and attention to detail in a service-oriented, fast-paced environment.