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Emilio
Operations & General Management Executive with 20+ years in Logistics, Aviation, and Contact Center Industries
Video resume
Contact
Competencies
Extensive experience leading logistics, airline cargo, and contact center operations across multiple countries.
Proven ability to supervise and develop teams in diverse, multicultural environments for optimal performance.
Skilled in designing and executing strategies that improve operational efficiency and business growth.
Experienced in managing contact center accounts, enhancing client satisfaction and service quality.
Background in budgeting, cost control, and financial oversight within airline and industrial sectors.
Education
Languages
Summary
Dynamic leader with over 20 years of expertise in managing airline cargo, contact centers, and industrial operations across Latin America. Adept at strategic planning, team leadership, and process optimization to drive growth and efficiency.
Key Achievements
- Led cross-functional teams at ICC Interactive Contact Center, enhancing multilingual support and operational efficiency.
- Directed regional airline cargo operations across Central America, achieving cost reductions and revenue growth.
- Managed end-to-end administrative and production functions as General Manager, optimizing processes and profitability.
- Supervised high-volume contact center accounts, ensuring quality service and client satisfaction.
- Closed Taca's freighter operations in Central America, streamlining logistics and operational transitions.
Experience
Supervisor for Cyracom Hatian Creole Team
Supervisor for CQ Account
Freelance Interpreter Agent
Supervisor FedEx account
General Manager
Responsible for Administration and Production
Regional Director
Responsible for Honduras, El Salvador and Costa Rica operations.
Cargo Director System Wide
Latin America Cargo Director
Responsible for Revenues and Costs from México to Argentina, Responsible for freighter operations in Centro América, Closing of Taca’s freighter operations in 2001
Cargo Manager for Guatemala and México
Treasury Manager
Accounts Manager para Centro América
Skills
Video Transcript
Dispatcher
Good evening, my name is Emilio. I think I can do the job as dispatcher. I was the cargo director from Taka International Airlines for 15 years. And part of my job was coordinating freighters from Central America to the United States. And sometimes, or most of the time, my job was to move the airplanes from one destination to the other one to get the cargo in time. Thank you very much and have a nice evening.