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Emerson
CXS | Collection Support
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Competencies
Experiencia demostrada en Customer Service & Client Relationship Management.
Experiencia demostrada en Conflict Resolution & Problem Solving.
Experiencia demostrada en Multitasking in High-Volume Environments.
Experiencia demostrada en B2B Collections.
Experiencia demostrada en Negotiation & De-escalation Skills.
Education
Languages
Summary
CXS | Collection Support buscando nuevas oportunidades
Experience
CXS | COLLECTION SUPPORT
Delivered personalized, high-touch support for US clients, resolving complex inquiries and maintaining a 95%+ CSAT score while driving account retention.. Managed end-to-end debt recovery across early-to-late stage delinquencies, negotiating payment arrangements and significantly reducing past-due balances.. Structured customized payment plans and resolved billing disputes for key accounts, balancing financial recovery with a customer-centric approach.
TEAM LEADER MANAGER
Supervise daily operations and support teams in achieving performance objectives and service standards.. Coordinate collections activities, loan payment follow-ups, and account status monitoring.. Analyze financial information and identify opportunities for process improvements.. Ensure accurate documentation and compliance with company procedures.. Support remote collaboration and maintain productivity through effective communication practices.. Develop reports and monitor operational indicators.