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Emeldah
Call Center Agent with 7+ years in Customer Service and Sales
Video resume
Remote Inbound Call Centrer Agent
I have more than seven years of experience in the call center.I have good customer service skills including communication, in using CRM systems, cold calling to generate sales, responding to inquiries through inbound calls and making sales
Contact
Harare, Harare, Zimbabwe
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided effective communication and problem-solving to ensure customer satisfaction.
Communication SkillsAdvanced
Utilized clear and professional communication techniques in inbound and outbound calls.
CRM SystemsIntermediate
Handled customer data and interactions using CRM tools to support sales and service tasks.
Sales and Cold CallingIntermediate
Engaged potential customers through cold calling to generate sales opportunities.
Remote WorkIntermediate
Operated efficiently in a remote environment, balancing multiple customer interactions.
Summary
Experienced call center agent with over 7 years in customer service, including 2 years remote inbound call center experience, skilled in communication, CRM, and sales techniques.
Key Achievements
- Accumulated over seven years of experience in call center environments.
- Gained approximately two years of experience as a remote inbound call center agent.
- Developed skills in CRM systems, cold calling, responding to inbound inquiries, and sales generation.
Skills
Customer ServiceCommunication SkillsCRM SystemsSales and Cold CallingRemote Work
Published on CazVid - May 17, 2026