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Customer Service & Administrative Professional with 5+ years in Tech & Legal domains
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Competencies
Provided effective communication and problem-solving to ensure high customer satisfaction.
Managed schedules, correspondence, and records for legal and educational institutions.
Handled booking, confirming, and rescheduling at medical and educational settings to enhance efficiency.
Provided medical interpretation between English and Spanish to facilitate communication.
Troubleshot hardware and software issues using remote desktop tools and networking concepts.
Education
Languages
Summary
Versatile professional with extensive experience in customer service, legal administration, appointment scheduling, and language interpretation, skilled at enhancing operational efficiency and client satisfaction.
Key Achievements
- Ensured high customer satisfaction at ACEDO TECHNOLOGY through effective communication and problem-solving.
- Managed lawyer schedules, drafts, and maintains case records, demonstrating organizational and administrative expertise.
- Optimized appointment scheduling at BICU BLUEFIELDS UNIVERSITY, reducing patient wait times and improving experience.
Experience
Customer Service
Maintained a high level of customer satisfaction through effective communication and problem-solving.
Managing lawyer schedules and appointments., Drafting and sending correspondence, such as emails and letters., Organizing and maintaining files, documents, and case records., Answering client calls and relaying messages.
Appointment Setter
Handle booking, confirming, and Rescheduling appointments to accommodate patient needs and provider availability., With effective scheduling, patient wait times are minimized, leading to higher patient satisfaction and a more positive experience.
English to Spanish Interpreter
Assisting in medical circumstances, such as doctor-patient consultations, and medical appointments by providing linguistic support to facilitate good communication and understanding.