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Elisa
Customer Service Specialist with 5+ years in tourism and travel
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Competencies
Experienced in providing customer support, conflict resolution, and handling guest requests.
Skilled in communicating with guests and team members to address needs and improve service quality.
Capable of resolving guest issues and handling stressful situations efficiently.
Proficient in managing online bookings, reservations, modifications, and cancellations.
Involved in meetings and projects to support team improvement and efficiency.
Education
Languages
Summary
Dedicated customer service agent with extensive experience in travel, hospitality, and financial sectors, skilled in handling guest and client requests, resolving issues, and supporting team collaboration.
Key Achievements
- Promoted to senior loan processor at Auxis after 3 months, indicating quick career advancement.
- Managed guest needs and concerns effectively as a Concierge, resolving issues promptly.
- Handled online bookings and provided detailed travel information as Reservation Operation Agent.
Experience
Concierge
Communicating with guests to address their needs and concerns during their stay, Quickly resolving any issues or challenges guests encounter during their trip, Handling guest requests, including reservations, modifications, and cancellations, Providing information on local attractions, activities,...
Senior Loan Processor
Promoted to senior position after 3 months, Back office, checking loan applications, Give support to co-workers with doubts and questions, Be part of meetings and projects in order to improve as a team
Reservation -Operation Agent
Managed online booking inquiries and assisted guests and travel partners, Provided customers with information about availability and pricing, Informed clients of essential travel information