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Elis
Customer Service & Supervisor with 8+ years of experience in client interactions
Video resume
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Competencies
Provided front-line support and communication with clients in call and chat environments.
Led teams of up to 15 agents, overseeing performance and coordinating workflows.
Developed vocabulary and communication skills through customer interactions and training.
Managed multiple chat conversations simultaneously while improving typing speed.
Gained initial exposure to dispatch tools and communication efficiency strategies.
Education
Summary
Experienced in client support, team supervision, and multi-channel communication with a focus on service quality.
Key Achievements
- Supervised teams of up to 15 agents across multiple roles, demonstrating leadership and team management skills
- Handled concurrent chat conversations, enhancing multitasking and typing efficiency to over 50 WPM
- Managed client communications directly, ensuring service quality and client satisfaction
Experience
Customer Service Representative
Worked as an agent on the phones, Developed skills and improved vocabulary
Chat Representative
Worked on the Shutterfly project, Handled three chats at the same time, Improved typing skills to more than 50 words per minute
Supervisor
Supervised a team of 15 agents, Had direct contact with the client
Supervisor
Supervised for Optimum (Altice), Demonstrated capabilities as a supervisor
Appointment Setter Supervisor
Responsible for the team, Contacting prospects and scheduling appointments