This is my profileContact via CazVidElias
Customer Service & Operations Associate with 4+ years in hospitality & tourism
Contact
Competencies
Handled customer interactions, ensured satisfaction, and supported sales and service operations.
Managed reception, storage, and organization of merchandise, supporting logistics operations.
Assisted in organizing travel packages, reservations, and bookings utilizing digital platforms.
Effectively communicated with team members and customers in diverse environments, enhancing service delivery.
Scheduled and managed multiple responsibilities including inventory, customer service, and bookings.
Education
Languages
Summary
Experienced in customer service, inventory management, and travel coordination within hospitality and tourism sectors. Skilled in team collaboration, digital platforms, and problem-solving.
Key Achievements
- Provided friendly and efficient customer service at Cafetería La Riobanbeñita, managing sales and product preparation.
- Managed inventory, organized shipments, and resolved issues while assisting in loading and unloading at Museo Iglesia Catedral Primada de Quito.
- Coordinated tour packages, supported hotel & transfer bookings, and utilized digital booking tools at ContinenTour Agencia de Viajes S.A.
Experience
Ayudante de Bodega
Atención al cliente brindando un servicio amable y eficiente, Preparación de productos de cafetería, Gestión de ventas
Guía
Recepción y almacenamiento de mercancías, Organización de los inventarios y control de stock, Preparación de pedidos y apoyo en la distribución, Colaboración en la carga y descarga de productos, Manejo de grupos, Resolución de problemas y dudas, Excelente expresión corporal y trato
Ayudante de Counter
Organización de programas (paquetes) turísticos de Mayoristas, Apoyo en reservas de hoteles y traslados, Manejo de herramientas digitales y plataformas de reservas en línea, Desarrollo de habilidades de comunicación en entornos presenciales y virtuales