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Elias
Client Success Manager with 10+ years of logistics and customer relations
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Competencies
Handled client accounts, renewals, and satisfaction across diverse industries.
Managed fleet logistics, device delivery, and distribution processes.
Utilized Power BI and Excel for customer and logistics data analysis.
Supervised and coached teams in logistics and customer support contexts.
Provided technical assistance and support for enterprise clients.
Education
Languages
Summary
Professional with over 20 years in customer success, logistics, and technical support across global companies, specializing in customer satisfaction and data-driven process improvements.
Key Achievements
- Managed customer relationships and contract renewals, ensuring satisfaction and retention
- Supervised cross-functional teams in logistics, billing, and support operations
- Analyzed customer data and logistics performance to improve delivery efficiency
Experience
Client Success Manager
Managed Customer Relationships and ensured satisfaction across daily operations, Oversaw Contract Renewals, Fleet Logistics and printer supply distribution, Coordinated timely invoicing and support issue resolution, Worked cross-functionally with logistics, billing and support teams.
Data Analyst
Analyzed customer data for logistics and distribution in US Transportation, Managed Delivery of devices and tracked logistics performance
Tech Support and Customer Service Agent
First point of contact for technical issues and IT escalations, Supported bottled water logistics for corporate clients
Data Analyst and Team Lead
Analyzed logistics and delivery KPUs for high-profile accounts, Promoted to Team Lead after two years; supervised a 5-person team, Coached team members and managed SLA compliance for banking clients
QA and Customer Service
Provided support for high-value banking accounts, Ensured SLA compliance and managed complex customer needs