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Customer Service & Medical Interpreter with 5+ years in client-facing roles
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Competencies
Provided high-quality customer support and communication in various roles ensuring client satisfaction.
Documented medical histories and patient conditions, maintaining meticulous records at Workloop.
Effectively communicated with colleagues, patients, and management across multiple service sectors.
Managed files, scheduled appointments, and followed up on cases and client progress efficiently.
Utilized Microsoft Office tools for documentation, scheduling, and correspondence.
Education
Languages
Summary
Experienced in customer support, medical documentation, and administrative roles with a focus on client satisfaction and effective communication.
Key Achievements
- Collaborated with customer service and product teams to enhance customer experience at 24-7 intouch
- Documented and maintained medical records accurately working with health professionals at Workloop
- Supported multiple organizational and administrative functions across legal, medical, and customer service fields
Experience
Customer Service Universal Agent
Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work, Worked with Customer Service and Product Development departments to enhance overall customer experience, Aimed to provide clients with the highest level of customer service possible,...
Medical Interpreter
Worked well with nurses, doctors, and medical professionals, Documented medical histories, concerns, and changes in patient's condition, Helped to maintain meticulous medical records, and made changes when necessary.
Customer Service Agent
Worked well with upper management to ensure ultimate customer satisfaction, Answered all customer queries to the best of my ability, Brought forth advanced organizational and multitasking skills, Remained flexible, adaptable, and committed to success.
Universal Agent
Paralegal Assistant
File Manager
Worked with files, Scheduling appointments with medical providers, Follow up appointments, Open claims with auto insurances and health insurances
Intake Specialist
Conducted intake assessments to determine patient eligibility for services and resources, Utilized effective communication skills to gather comprehensive client information, Monitored and documented client progress throughout the intake process