Experienced in customer service, data management, and administrative roles, with a strong foundation in client communication, reporting, and operational support across various organizations. Adept at using multiple software tools to enhance efficiency and accuracy.
Provided customer support via phone, resolving issues related to packages, claims, and shipping efficiently.
Utilized Excel formulas and tools to validate, analyze, and report billing and operational data.
Managed records, scheduling, correspondence, and supported operational activities for organizations.
Proficient in Microsoft Office Suite, Google Workspace, and virtual meeting platforms such as Zoom and Skype.
Conduent
Assisted customers via phone in English with package tracking, claims, and shipping services., Researched cases and created reports for lost or delayed packages., Delivered accurate and timely customer support while meeting performance metrics.
HCL, S.A
Collected, validated, and processed billing information for U.S. clients., Created and maintained reports using Excel formulas and data analysis tools., Coordinated with clients and managers to resolve billing issues.
Centro ARI
Provided administrative and operational support to ensure smooth daily operations., Coordinated donations and fundraising activities to support children from low-income communities., Managed records, documentation, and correspondence with donors and external partners., Supported scheduling,...
International Relations
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Resolved billing issues and improved workflow by coordinating with clients, managers, and team members.
