This is my profileContact via CazVidEleanor
Customer Service & Administrative Support with 5+ years of experience
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Competencies
Provided customer support via phone, resolving issues related to packages, claims, and shipping efficiently.
Utilized Excel formulas and tools to validate, analyze, and report billing and operational data.
Managed records, scheduling, correspondence, and supported operational activities for organizations.
Proficient in Microsoft Office Suite, Google Workspace, and virtual meeting platforms such as Zoom and Skype.
Resolved billing issues and improved workflow by coordinating with clients, managers, and team members.
Education
Languages
Summary
Experienced in customer service, data management, and administrative roles, with a strong foundation in client communication, reporting, and operational support across various organizations. Adept at using multiple software tools to enhance efficiency and accuracy.
Key Achievements
- Handled customer inquiries for package tracking, claims, and shipping, maintaining high performance metrics.
- Processed billing data for U.S. clients and created detailed reports using Excel formulas and data analysis tools.
- Supported daily operations and organized fundraising activities for a community support organization.
Experience
Customer Service Representative
Assisted customers via phone in English with package tracking, claims, and shipping services., Researched cases and created reports for lost or delayed packages., Delivered accurate and timely customer support while meeting performance metrics.
Pre Billing Associate
Collected, validated, and processed billing information for U.S. clients., Created and maintained reports using Excel formulas and data analysis tools., Coordinated with clients and managers to resolve billing issues.
Administrative Assistant
Provided administrative and operational support to ensure smooth daily operations., Coordinated donations and fundraising activities to support children from low-income communities., Managed records, documentation, and correspondence with donors and external partners., Supported scheduling,...