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Customer Service Representative
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Competencies
Experiencia demostrada en Customer inquiries, complaints, and requests.
Experiencia demostrada en Customer satisfaction.
Experiencia demostrada en English.
Experiencia demostrada en Spanish.
Experiencia demostrada en Verbal and written communication.
Education
Languages
Summary
Customer Service Representative buscando nuevas oportunidades
Experience
Customer Service Representative
Provided exceptional customer service via phone and email, assisting clients with travel bookings, itinerary changes, and general inquiries.. Managed customer accounts using excel and multiples platforms, ensuring accurate and up-to-date records.
Guest Services Agent
Welcomed guests, handled check-ins and check-outs, and addressed guest inquiries and concerns to ensure a pleasant stay.. Coordinated with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues promptly.. Assisted with reservations, transportation arrangements, and local tourism information, enhancing the guest experience.. Trained new staff on hotel policies, customer service standards, and booking systems.
Reservation Specialist
Assisted customers with transportation bookings and scheduling, ensuring timely and accurate service.. Handled high-volume calls, addressing customer inquiries and resolving issues related to routes, pricing, and service availability.. Provided detailed information about transportation options, helping customers choose the best services for their needs.. Processed payments and managed customer accounts, maintaining a high level of accuracy.