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Efrain
Call Center Specialist with 10+ years in customer service and tech support
Video resume
Open
Over 10 years of Call Center experience customer service Tech support and collections
Contact
Tijuana, Baja California, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and assistance to clients, resolving issues effectively in a call center environment.
Technical SupportAdvanced
Troubleshot technical issues and guided customers through problem resolution processes.
Campaign ManagementIntermediate
Managed and coordinated marketing campaigns, ensuring smooth operations and customer engagement.
Event Booking & OperationsIntermediate
Handled booking of parties and events, managing logistics and customer communications.
Collection ProcessesAdvanced
Managed collections processes, ensuring timely recovery of dues while maintaining customer relations.
Summary
Call center professional with over 10 years’ experience in customer service, tech support, collections, and event management, with a history of campaign management and operational roles.
Key Achievements
- Gained over 10 years of diverse experience in call center roles including customer service, technical support, and collections
- Managed campaigns and served as an operations manager at Skyzone in Vegas
- Handled booking of parties and events, demonstrating customer engagement and operational skills
Skills
Customer ServiceTechnical SupportCampaign ManagementEvent Booking & OperationsCollection Processes
Published on CazVid - Jul 3, 2025