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Edzon
Customer Support Agent with 5+ years in client service
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Competencies
Handled customer inquiries efficiently across phone, chat, and email, ensuring problem resolution and satisfaction
Managed effective communication in English and Spanish with diverse clients, including providing advice and technical information
Applied critical thinking to resolve customer issues promptly and independently in diverse scenarios
Navigated multiple systems simultaneously to update e-records accurately while managing customer interactions
Supported colleagues and contributed to team efforts to enhance service quality and operational efficiency
Education
Languages
Summary
Experienced customer support agent with over 5 years in the service industry, fluent in English and Spanish, strong problem-solving skills, and a focus on quality customer care.
Key Achievements
- Responded to and resolved a wide variety of customer queries via multiple communication channels
- Consistently exceeded department productivity standards and maintained high standards of customer care
- Proactively supported colleagues and contributed to team collaboration in fast-paced environments
Experience
Customer Support Agent
Respond to and resolve a wide variety of consumer queries by phone, chat or email, Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts, Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards, Navigating multiple systems simultaneously in order to update e-records promptly and accurately, Proactively provide support and assistance to colleagues and work together as a team
Customer Support Agent
Respond to and resolve a wide variety of consumer queries by phone, chat or email, Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts, Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards, Navigating multiple systems simultaneously in order to update e-records promptly and accurately, Proactively provide support and assistance to colleagues and work together as a team
English Teacher
Supervised students progress in acquiring English skills, Planned tests and assessment methods for checking students’ English skills, Combined various English teaching methods and techniques to help students improve their results, Created a full curriculum according to state standards, Maintained positive student-teacher relationship and cooperated with parents on a daily basis