Edwing - Operations Leader with 5+ years in BPO and Customer Service

Managua, Managua Department, Nicaraguaen

Led teams at Inspiro to promote collaboration and innovation, fostering talent development.

Advanced from Customer Service to Quality Assurance and Operations Leadership, broadening skill set.

Published on CazVid

Summary

Experienced team leader with a strong background in customer service, quality assurance, and BPO operations. Skilled in optimizing processes, fostering collaboration, and enhancing team productivity through effective leadership and industry expertise.

Key Achievements

Served as Subject Matter Expert, deepening industry knowledge and leadership abilities.

Skills

Team LeadershipAdvanced

Led and empowered teams to achieve operational excellence and professional growth.

Quality AssuranceIntermediate

Developed expertise in quality assurance processes to maintain high service standards.

Customer ServiceAdvanced

Delivered exceptional client support, resolving inquiries and building customer loyalty.

Process OptimizationIntermediate

Transformed operational challenges into opportunities by streamlining workflows.

Industry KnowledgeAdvanced

Experience

Operations Team Lead

inspiro

Present

Inspire and empower teams to reach their full potential through effective leadership and communication., Promote collaboration and innovation while focusing on talent development and professional growth., Transform challenges into opportunities by optimizing processes and fostering a creative work...

QA-Quality Assurance representative

inspiro

07/2023 - 08/2023

Promoted to the QA department to enhance skills and provide exceptional service., Developed a strong understanding of quality assurance processes and methodologies., Collaborated with team members to ensure high standards in service delivery.

SME-SUBJECT MATTER EXPERT

inspiro

02/2023 - 06/2023

Served as a Subject Matter Expert at Inspiro, gaining in-depth knowledge of the BPO industry., Developed leadership skills through roles as a team lead and team player, fostering a collaborative environment., Demonstrated a strong passion for helping colleagues, enhancing team dynamics and...

Costumer service representative

Inspiro

09/2022 - 01/2023

Delivered exceptional customer service, ensuring client satisfaction and loyalty., Developed strong communication skills to effectively resolve customer inquiries and issues., Contributed to Inspiro&#x27;s mission of providing top-notch customer support in Managua, Nicaragua.