Sebastian

Demonstrated experience with Guiding a team of 25 people.

Demonstrated experience with Accomplishing tasks on time.

Demonstrated experience with Evaluating calls as a supervisor.

Demonstrated experience with Measuring metrics and guiding team.

My role was to take either video calls or normal calls to assist with translation services to customers during their medical appointments.

I needed to assist and retrieve patient’s information to help them out and schedule therapy sessions and also to follow up with their insurance company about their medical records and claims.

I needed to evaluate the calls from the dispatch department of the company making sure they follow the proper procedure of customer service and accountability to be in line with the DOT while working with loads of customers.

My role was to assist the customers when they were trying to cancel their services within the company and always trying to avoid the cancelation and maintain their business and be focused on revenue for the company.

I was in charge of following up with my portfolio within different companies to keep track of their payments, making sure they won’t incur in a delinquent status and always meet their payment terms on time.

I was in charge of a team of 25 people which I needed to always keep a track on their KPI’s such as CSAT, AHT, Hold Time, QA, Available Time, Worked Hours, support them with the proper feedback and coaching whenever was needed and to apply the company policies with the corresponding DP’s when required to.