Edwin - Call Center Agent and Team Lead with Customer Support Expertise

Thika, Nairobi Area, KenyaRemoteen

Worked as a call center agent at Dell Africa and AutoGas.

Led a team at Roy Sambu, demonstrating leadership in customer support.

Published on CazVidVideo interview availableOpen to remote

Summary

Dedicated call center agent and team leader with proven experience in customer support roles at Dell Africa, AutoGas, and Roy Sambu. Skilled in client communication and team supervision.

Video Resume

Key Achievements

Gained extensive experience across multiple companies in customer service roles.

Skills

Customer SupportIntermediate

Provided customer assistance in call center environments, resolving inquiries and issues.

Team LeadershipIntermediate

Supervised and managed a team at Roy Sambu, coordinating customer service activities.

Communication SkillsAdvanced

Effectively communicated with clients and team members in call center settings.

Multichannel SupportBeginner

Experience handling customer inquiries through calls, with potential for multi-channel engagement.

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