Dedicated customer service professional with over 5 years in BPO and client support roles. Skilled in CRM tools, communication, and problem resolution, committed to delivering exceptional service in fast-paced environments.
Exceptional ability to resolve client issues efficiently, ensuring high customer satisfaction.
Skilled in managing customer interactions and data within CRM platforms to optimize support workflows.
Fluent in English and Spanish, facilitating clear and effective communication with diverse clients.
Proficient in Microsoft 365, Google Workspace, Slack, and Genesys to support remote collaboration.
Blackhawk Support Services
Telus International
Color Moda (Hasgal S.A de C.V)
Ubiquity Global Services
Getcom International (Concentrix)
Blackhawk Support Services El Salvador
Bachillerato General
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