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Sales Representative with 2+ years of customer engagement expertise
Contact
Competencies
Provided frontline support and assistance to homeowners, ensuring customer satisfaction.
Applied upselling, objection handling, and outbound calling strategies to promote products and services.
Used Salesforce, Vitirx, and other tools to manage customer data, track communications, and streamline sales processes.
Generated leads and scheduled appointments through follow-ups and initial contact, supporting sales pipelines.
Education
Languages
Summary
Experienced sales and appointment setting professional with a proven track record in customer engagement, lead generation, and upselling. Skilled in CRM tools and handling high-volume inquiries, dedicated to driving sales and enhancing customer satisfaction.
Key Achievements
- Served as the first point of contact, consistently providing excellent customer service and handling inquiries at Convergys and appointment setters.
- Scheduled and managed customer appointments tailored to individual needs, increasing appointment adherence.
- Utilized CRM and sales tools effectively to prospect, qualify leads, and upsell product offerings, enhancing sales potential.
Experience
SALES REPRESENTATIVE
Served as the first point of contact with homeowners to offer home improvement services., Scheduled appointments based on customer needs., Used pre-qualification questions to determine eligibility for project manager visits., Handled inbound calls and assisted customers with their requests., Upsold...
APPOINTMENT SETTER
Served as the first point of contact with homeowners to offer home improvement services., Scheduled appointments based on customer needs., Used pre-qualification questions to determine eligibility for project manager visits.
Appointment Setter
Generated leads and set appointments., Acted as the first point of contact and conducted follow-ups.