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Bilingual Customer Service Agent
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Competencies
Used JavaScript extensively for developing interactive web interfaces and client-side logic.
Built dynamic, responsive front-end components within React framework for multiple projects.
Engaged in cross-functional team work including developers, designers, and project managers.
Managed codebases using Git for versioning, branching, and collaboration.
Education
Summary
Experienced software developer specializing in web application development, with a strong focus on JavaScript and React. Proven track record of contributing to project success and team growth.
Key Achievements
- Led development of client-side applications for multiple projects, enhancing user experience
- Collaborated with cross-functional teams to deliver software solutions on time
- Gradually increased responsibilities from junior developer to team lead, overseeing project scopes
Experience
BILINGUAL CUSTOMER SERVICE AGENT
Customer services trought calls, chats, and emails., Make customer service and retention calls., Creation and control of databases., Creation of emails and messages adressed to customers.
BILINGUAL CUSTOMER SERVICE AGENT
Customer service focused on guest and host conflict resolution., Make and recieve customer service calls., Find and offer the proper resolution for safety cases., Creation of emails and messages adressed to customers., Assisted guests and hosts through inbound and outbound calls., Managed reservation cancellations and booking modifications., Negotiated cancellation policies and resolutions between parties., Handled customer support cases trough ticketing systems., Responded to emails and chat messages professionally and efficiently., Resolved customer issues while ensuring satisfaction and safety compliance.
TEAM COORDINATOR SAFETY AND RESOLUTIONS
Lead and supervised multiple security support teams., Managed sensitive personal safety and privacy invasion cases., Oversaw team performance and daily operations., Conducted coachings sessions and provided ongoing team support., Managed payroll processes and attendance tracking for the teams., Ensure compliance with company policies and security procedures., Assisted in conflict resolution and escalation management., Create and control of databases in Excel.
BILINGUAL ACCOUNT ADVISOR AGENT
Billingual Account Advisor providing technical and account support for betting platform members., Offer proper assistance with log in issues, account balances, refunds, payments disputes, and verification of sensitive customer information while delivering professional customer service., Provide bilingual customer support for betting platform users., Assisted with login and technical sccount issues., Verified and handled sensitive customer information (ID and payment details)., Support account balance inquiries and transaction issues., Processed refunds and payment adjustments., Resolved charge related disputes and billing concerns., Communicated platform updates adn betting related information to users.
BILINGUAL CUSTOMER SERVICE AGENT
Customer support especialist assisting clients with tocket delivery for worldwide events., Assisted customers with ticket delivering for international events., Processed payments and handled transaction related inquiries., Provided support with account access and login issues., Responded to customer questions about cancellation policies., Ensured accurate and efficient customer service experience.
BILINGUAL HELATCARE ADVISOR/ CUSTOMER ADVISOR
Customer servie professional in U.S healtcare support, working under HIPPA regulations with sensitive senior populations., Promoted to a credit bureau campaign, assisting customers with credot reports, scores, payments, account access and verification processes., Provided customer support for a U.S healtcare services provider., Assisted elderly and sensitive populations while following HIPPA regulations., Handled confidential and sensitive personal informationsecurely., Promoted to a credit bureau support campaign due to strong performance., Explained credit reports and credit score information to customers., Assisted with payment processing and account amangement., Supported customers with account access and verification issues.