This is my profileContact via CazVidCarlos
Customer Service and Support Specialist with diverse call center experience
Contact
San Salvador, San Salvador Department, El Salvador
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and assistance to customers across multiple roles and companies.
Technical SupportIntermediate
Supported users with digital security systems and digital payment services.
Sales and Business OwnershipBeginner
Owned and managed On Time services, gaining entrepreneurship experience.
Communication SkillsIntermediate
Engaged in multiple customer-facing roles requiring clear articulation and problem-solving.
Education
Bachiller en Ciencias y Letras
Colegio Ingles Americano
Completed 2002
Comunication degree
Universidad Rafael Landívar
Summary
Experienced in technical support, sales, and customer service roles across diverse industries including security, finance, and textiles.
Key Achievements
- Handled multiple roles including sales, customer service, technical support, and business ownership.
- Gained hands-on experience in security systems, digital finance, and textiles industries.
- Managed customer interactions across various organizations, demonstrating adaptability and broad skill set.
Experience
Sales Executive
Deposito Textil
2004 - 2010
Email Customer Service agent
Innovated contact solutions, “ICS”
2011 - 2012
Tracking agent
ACS call center
2012 - 2013
Dueño y propietario
On Time services
2013 - 2018
Tech support ass. For At&t Digital Life security system
ACT call center
Feb 2019 - October 2019
Tech and Customer service
KNOAH Solutions PANGEA MONEY TRANSFER
March 2020 - Feb 2021
Skills
Customer ServiceTechnical SupportSales and Business OwnershipCommunication Skills
Published on CazVid - Jul 3, 2025