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Eduardo
BPO Expert with 10+ years in Operations & Team Management
Video resume
BPO expert
Managed BPO operations, overseeing teams in sales, customer service, and tech support. Proven track record in optimizing performance and achieving targets. Seeking a new opportunity to leverage my managerial skills in a dynamic work environment.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
BPO Operations ManagementExpert
Led BPO teams to improve performance and efficiency across multiple service domains.
Team LeadershipAdvanced
Directed and motivated teams in sales, customer support, and technical support to achieve organizational goals.
Performance OptimizationAdvanced
Implemented strategies to enhance operational efficiency and goal achievement.
Client Relationship ManagementIntermediate
Engaged with clients to understand needs and deliver tailored solutions ensuring satisfaction.
Summary
Experienced BPO manager skilled in operations oversight, team leadership, and performance improvement across sales, customer service, and technical support sectors.
Key Achievements
- Managed BPO operations overseeing sales, customer service, and tech support teams.
- Optimized team performance to meet and exceed operational targets.
- Leveraged managerial skills in dynamic and diverse work environments.
Skills
BPO Operations ManagementTeam LeadershipPerformance OptimizationClient Relationship Management
Published on CazVid - Jul 2, 2025