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Customer Service & Sales Specialist with 10+ Years in Customer Support and Telecommunications
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Competencies
Proven ability to deliver high-quality support, resolve issues efficiently, and ensure customer satisfaction.
Skilled in upselling, cross-selling, and closing sales while understanding customer needs.
Excellent verbal and written communication, capable of handling diverse customer inquiries and complaints.
Effective at troubleshooting issues, providing solutions, and managing customer expectations.
Collaborates well with teams, demonstrating leadership potential in customer support environments.
Education
Languages
Summary
Dedicated customer service specialist with over 10 years of experience in telecommunications, hospitality, and energy sectors. Skilled in sales, technical support, and complaint resolution, with a focus on delivering exceptional client experiences.
Key Achievements
- Provided exceptional customer service across multiple roles, ensuring high customer satisfaction and loyalty.
- Consistently met or exceeded sales quotas for internet, energy, and exclusive packages in fast-paced environments.
- Handled complex customer complaints and claims, delivering effective solutions that improved customer retention.
- Supported international clients with technical support and troubleshooting, enhancing service quality.
- Developed strong interpersonal skills, including negotiation, empathy, and emotional intelligence, to foster positive customer interactions.
Experience
Customer service Representative
Assisting guests over the phone with their boarding tickets, Inquiring claims, Selling internet, exclusive activities and beverage packages.
Seller and Customer Service
Make product recommendations or services to customers based on their needs and preferences, Assist customers in placing orders, fulfilling refunds and handling exchanges.
Seller and Customer Service
Maintain customers accounts and record accounts information, Selling energy packages, Providing customer service about their bills, Ensure they meet monthly quotas.
Tier 4 Claims Department
Following communication guidelines, policies and procedures, Handle customer complaints and provide alternatives or solutions to ensure their satisfaction.
Technical Support Representative
Ensure of providing specialist support, Troubleshooting, Bringing them ideas to resolve their inconvenience with their phones, Selling internet packages.