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Dylan
After-Hours Operations Manager
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Competencies
Provided support, handled inquiries, and resolved issues via various communication channels
Managed client onboarding, billing processes, and operations for service delivery
Trained CSR teams, provided QA, and managed team workflows to ensure service quality
Handled customer information in CRM systems and managed client billing and invoicing
Interacted directly with clients, scheduled appointments, and maintained professional communication
Education
Summary
Experienced in managing customer care, dispatch operations, and team training for service industries in Costa Rica.
Key Achievements
- Managed emergency dispatching and customer scheduling for multiple HVAC, plumbing, and electrical companies
- Trained and managed CSR teams with quality assurance oversight
- Handled client onboarding, billing, and communication in a fast-paced call center environment
Experience
After-Hours Operations Manager
Project Management, Client Onboarding, CSR Training, Client Invoice Processing and billing, CRM Management, Client Communication and Emails
CSR
Provide exceptional support and assistance to customers, Handle customer inquiries through various communication channels
Call Center Dispatcher
Handle inbound and outbound calls, Address customer inquiries, Resolve issues and provide information about products or services
Business Development Representative
Provide lead generation for companies, Assist in closing deals with products